| 1 |
Tell me how you organize, plan, and prioritize your work. |
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| 2 |
Share an effective method you have used to answer applicants' questions about benefits and claim procedures. |
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| 3 |
What is the key to success when communicating with the public. |
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| 4 |
Describe a time when you successfully provided personal assistance to a coworker or patron. |
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| 5 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 6 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
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| 7 |
Share an experience when you applied new technology or information in your job. How did it help your company? |
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| 8 |
In your experience, what is the key to ensuring your company was compliant with all laws, regulations and standards that were applicable to your area of responsibility? |
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| 9 |
Share an effective approach to working with a large amount of information/data. How has your approach affected your company? |
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| 10 |
Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant? |
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| 11 |
Please share an experience in which you presented to a group. What was the situation and how did it go? |
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| 12 |
Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? |
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| 13 |
Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact? |
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| 14 |
Provide a time when you dealt calmly and effectively with a high-stress situation. |
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| 15 |
Name a time when your patience was tested. How did you keep your emotions in check? |
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