| 1 |
Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? |
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| 2 |
Provide an experience in which you recommended a product to a customer based on his/her needs and interests. |
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| 3 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 4 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
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| 5 |
Tell me how you organize, plan, and prioritize your work. |
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| 6 |
Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant? |
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| 7 |
Please share an experience in which you presented to a group. What was the situation and how did it go? |
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| 8 |
Describe an experience in which your ability to work well with others and reconcile differences helped your company or employer. (Make sure the candidate knows how to negotiate.) |
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| 9 |
Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact? |
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| 10 |
Provide an example when your ethics were tested. |
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| 11 |
Describe a time when you successfully persuaded another person to change his/her way of thinking or behavior. |
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| 12 |
Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.) |
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| 13 |
Share a time when you willingly took on additional responsibilities or challenges. How did you successfully meet all of the demands of these responsibilities? (Make sure the candidate is a self-starter and can demonstrate some initiative.) |
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| 14 |
Provide a time when you dealt calmly and effectively with a high-stress situation. |
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| 15 |
Provide an example when you were able to prevent a problem because you foresaw the reaction of another person. |
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