| 1 |
Tell me how you organize, plan, and prioritize your work. |
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| 2 |
Provide an experience in which you resolved a difficult customer inquiry or complaint. |
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| 3 |
Please share with me an example of how you helped coach or mentor someone. What improvements did you see in the person's knowledge or skills? |
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| 4 |
What is the key to success when communicating with the public. |
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| 5 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 6 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
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| 7 |
Tell me about a recent experience you've had working with your hands. |
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| 8 |
Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant? |
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| 9 |
What have you found to be the best way to monitor the performance of your work and/or the work of others? Share a time when you had to take corrective action. |
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| 10 |
Name a time when your patience was tested. How did you keep your emotions in check? |
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| 11 |
Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.) |
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| 12 |
Provide an example of when you set expectations and monitored the performance of subordinates. What guidance and direction did you find most effective? |
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| 13 |
Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact? |
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| 14 |
Please share an experience in which you presented to a group. What was the situation and how did it go? |
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| 15 |
Provide an example when your ethics were tested. |
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